Not happy I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | I am really excited I placed my order online and I want it to be done in two days so I had few email conversation you, you guys have prompt responses and excellent customer service, you are ready to ship me express without any extra charges, that is great. I am really excited to see the canvas I ordered.
Thanks.
Harpreet, Winnipeg | the best company You guys really are the best company to to deal with, your product is exceptional and your customer service goes far and above any other that I have experienced and thank you so much for getting back to me so fast!!!
Warmest Regards,
Hameed
Hameed, | I only have good things to say Thank you Vancouver on Canvas! It was my first time ordering a customized collage canvas, and I only have good things to say. Customer service was great, the quality of the product was great, and the turnaround time was great. Thank you again!
Janice, Vancouver, BC |